30-Day Risk Free
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be in its original condition, unused, with tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at hello@huggingbub.com. Items returned without prior authorization will not be accepted.
Once your return is approved, your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment.
If you have any questions about returns, feel free to reach out to us at hello@huggingbub.com.
Shipping
You are responsible for covering the shipping costs for returning your item. Shipping expenses are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
We recommend using a trackable shipping service. Please note that we cannot guarantee the receipt of your returned item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed back to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.