Contact us
Before contacting us, please take a moment to review the following:
Shipping Timeframe
Orders typically take 8-14 business days for delivery. For more details, please refer to our shipping policy on the Shipping & Delivery page.
Order Status
If your order status is "IN TRANSIT," your order is on its way. Please be patient, even if the status remains the same for a few days.
Cancellation Policy
Orders cannot be canceled once they are in transit. If you wish to make changes, please wait to receive your order and then proceed with returns.
Tracking Information
For order updates, enter your tracking ID or Order Number on the Order Tracking
Return or Refund
If you require assistance with returns or refunds, and follow the provided steps.
Confirmation and Tracking
If you haven't received any confirmation or tracking number, please check your email spam folder. These notifications are automatically generated for all orders.
Cancellations and Changes
Contact us within 12 HOURS (only) after placing your order for cancellations or changes.
Report a Problem
For damaged or defective products, please contact us using the "Report a problem" subject line in the form below and upload a photo of the issue.
We strive to address your inquiries promptly. Our usual response time is within 3 business days.
Thank you for choosing HuggingBub! We look forward to assisting you!